7cv77 Privacy Policy

This Privacy Policy applies to all personal data processed by 7cv77 in connection with the operation of the online gaming platform accessible at https://7cv77.io (the "Platform"). It describes how 7cv77 collects, uses, stores, shares, and protects your personal data, and how you can exercise your data rights as a registered player.

7cv77 serves players located in Bangladesh and operates in English. All data processing activities described in this document are conducted in accordance with internationally recognised data protection principles, including purpose limitation, data minimisation, storage limitation, and integrity and confidentiality.

This Privacy Policy should be read together with the 7cv77 Terms and Conditions and the Responsible Gaming Policy, both of which are available on this website. In the event of any conflict between this Privacy Policy and those documents regarding the handling of personal data, this Privacy Policy shall prevail.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The date at the top of this document indicates when it was last reviewed. We will notify registered players of any material changes by email or via an on-platform notification.

For the purposes of this Privacy Policy, 7cv77 acts as the data controller — the entity that determines the purposes and means by which your personal data is processed. As data controller, 7cv77 is responsible for ensuring that your personal data is handled in compliance with applicable data protection standards.

If you have any questions about how 7cv77 handles your personal data, or if you wish to exercise any of your data rights described in Section 9 of this document, you can contact our data protection team using the details set out in Section 14 below.

7cv77 collects personal data that is necessary for the operation of our platform and the delivery of our gaming services. We do not collect data beyond what is required for the purposes described in this Privacy Policy. The categories of personal data we collect are as follows:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information, unless specifically required by applicable law in connection with our responsible gaming obligations (for example, problem gambling assessments).

7cv77 collects your personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, updating your profile, contacting our support team, or participating in promotional campaigns.
• Automated technologies: Technical data collected automatically when you access the Platform, including through cookies, server logs, pixel tags, and similar tracking technologies (see Section 7 for full details).
• Payment service providers: Transaction confirmation data and payment instrument identifiers received from our payment partners — bKash, Nagad, Rocket, Upay, Visa, and Mastercard — when you initiate deposits or withdrawals.
• Game providers: Gaming session data relayed from our third-party game studios — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi — in the course of delivering game content to your session.
• Identity verification services: Where 7cv77 engages third-party KYC providers to assist with identity and age verification, data may be cross-referenced against publicly available identity records to confirm the accuracy of your registration details.
• Anti-fraud and security services: Data received from fraud detection and risk management partners used to identify suspicious account activity, protect the integrity of our platform, and comply with anti-money laundering obligations.

7cv77 processes your personal data only where there is a valid legal basis for doing so. The following table summarises the primary purposes for which we process your data and the corresponding legal basis applied to each:

Where 7cv77 relies on your consent as the legal basis for processing (for example, marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before your withdrawal. To withdraw consent, contact [email protected] or use the unsubscribe function in any marketing email.

7cv77 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the limited circumstances described below and only to the extent necessary for the stated purpose:

• Payment service providers: We share transaction data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, and our banking partners (Dutch-Bangla Bank, City Bank, BRAC Bank) to process your deposits and withdrawals. These providers act as independent data controllers for their own payment processing activities.
• Game content providers: Session data is shared with game studios (including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi) to the extent necessary to deliver and validate game outcomes within your session. These providers are bound by their own data protection obligations.
• KYC and identity verification providers: We share identity documents and registration data with third-party verification services to confirm your identity and age as part of our KYC process. These processors are contractually bound to process your data only for the purposes specified by 7cv77.
• Fraud prevention and security services: We share technical and behavioural data with anti-fraud and risk management services that help us identify and prevent fraudulent activity, protect player funds, and maintain the integrity of the Platform.
• Legal and regulatory authorities: We may disclose personal data to government bodies, law enforcement agencies, or regulators where we are legally required to do so — for example, in response to a lawful request, court order, or to comply with anti-money laundering reporting obligations.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of 7cv77's business, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and ensure that adequate data protection measures are maintained.

All third parties with whom 7cv77 shares personal data are required to implement appropriate technical and organisational security measures and to process your data only for the purposes authorised by 7cv77.

7cv77 uses cookies and similar tracking technologies to operate the Platform effectively, personalise your experience, and gather usage analytics. A cookie is a small text file placed on your device by a web server. The following categories of cookies are used on 7cv77:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They manage your login session, maintain your account authentication state, and enable core security features. These cookies cannot be disabled without impairing your ability to use the Platform.
• Functional cookies: These cookies remember your preferences, such as your preferred language, display settings, and responsible gaming limit configurations, so that you do not need to re-enter them on each visit.
• Performance and analytics cookies: These cookies collect anonymised data about how players interact with the Platform — including which pages are visited most frequently, session duration, and navigation paths — to help us improve the user experience.
• Marketing and personalisation cookies: Where you have given your consent, these cookies allow us to personalise the promotions and content we show you based on your gaming history and platform behaviour.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies will prevent you from logging in to your account.

7cv77 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account and identity data: Retained for the duration of your active account plus a minimum of five years following account closure, in accordance with anti-money laundering record-keeping obligations.
• Financial transaction data: Retained for a minimum of five years from the date of each transaction, as required for financial record-keeping and regulatory compliance purposes.
• KYC documentation: Retained for a minimum of five years following account closure or the completion of the business relationship, whichever is later.
• Gaming session records: Retained for three years from the date of each gaming session, unless a longer period is required for ongoing dispute resolution or regulatory reporting.
• Support and communications data: Retained for two years from the date of the last communication, unless the communication is related to an unresolved dispute, in which case it is retained until the dispute is closed.
• Marketing preference data: Retained until you withdraw your consent or request erasure. Upon withdrawal of consent, your data will be removed from our active marketing lists within 30 days.
• Technical and analytics data: Aggregated anonymised analytics data may be retained indefinitely. Individually identifiable technical data (e.g., IP address logs) is retained for up to 12 months.

When your personal data is no longer required for the purposes described above, it will be securely deleted or anonymised so that it can no longer be associated with you as an individual.

As a player registered on 7cv77, you hold the following rights with respect to your personal data. These rights may be subject to certain limitations under applicable law, which will be communicated to you at the time of any request:

• Right of Access: You have the right to request a copy of the personal data that 7cv77 holds about you, along with information about how that data is processed and for what purposes.
• Right to Rectification: You have the right to request the correction of any inaccurate or incomplete personal data held about you. You can update most of your account details directly through your account settings.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent, or where there is no overriding legitimate interest or legal obligation that requires its retention.
• Right to Restrict Processing: You may request that 7cv77 restrict the processing of your data in certain circumstances — for example, while the accuracy of the data is being contested, or while you are awaiting the outcome of an objection to processing.
• Right to Data Portability: Where we process your data on the basis of your consent or for the performance of a contract, you have the right to receive your data in a structured, commonly used, and machine-readable format, and to request that we transmit it directly to another data controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on legitimate interests or is carried out for direct marketing purposes. Where you object to direct marketing, we will cease processing your data for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact our data protection team at [email protected] with the subject line "Data Rights Request" and your registered account username. We will acknowledge your request within 48 hours and respond in full within 30 days. Where a request is complex or we have received a high volume of requests, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.

7cv77 takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your device and the 7cv77 Platform is encrypted using industry-standard 256-bit SSL/TLS protocols. This ensures that your login credentials, financial data, and personal information cannot be intercepted during transmission.
• Data-at-rest encryption: Personal data stored on 7cv77's servers is encrypted at rest using AES-256 encryption, ensuring that data stored in our systems cannot be accessed by unauthorised parties even in the event of a physical breach.
• Payment data isolation: Raw payment credentials (such as mobile financial service account numbers and bank account details) are handled exclusively by our PCI-compliant payment processing partners and are never stored in raw form on 7cv77's servers.
• Access controls: Access to personal data within 7cv77's internal systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data necessary to perform their specific job functions, and all access is logged and regularly audited.
• Multi-factor authentication: 7cv77's internal systems require multi-factor authentication for all staff accessing player data. We also offer and encourage the use of two-factor authentication for player accounts.
• Regular security testing: 7cv77 conducts regular vulnerability assessments and penetration testing of its platform infrastructure to identify and remediate security weaknesses before they can be exploited.

While 7cv77 takes all reasonable steps to protect your data, no transmission over the internet or electronic storage system is completely secure. You also play an important role in keeping your data safe: use a strong, unique password for your account, never share your login credentials with anyone, and notify us immediately at [email protected] if you suspect your account has been compromised.

The 7cv77 Platform does not contain links to external third-party websites. All content, games, and services accessible through 7cv77 are either operated by 7cv77 directly or are delivered through integrated third-party game provider APIs within the Platform environment. 7cv77 does not link to, and accepts no responsibility for, the data practices of any external website or digital service that may reference 7cv77.

If you access any third-party service in connection with your use of 7cv77 — for example, your mobile banking app to complete a bKash or Nagad transfer — please refer to that service's own privacy policy for information on how your data is handled outside of the 7cv77 Platform environment.

7cv77 operates a strict 21+ policy. Our Platform is not intended for, and must not be accessed by, any individual under the age of 21 years. We do not knowingly collect personal data from anyone under the age of 21.

If we become aware that personal data has been collected from a player who is under 21 years of age, we will immediately suspend that account, delete all associated personal data, and return any deposited funds to the originating payment source. Winnings generated on such an account will be forfeited.

If you are a parent or guardian and you believe that your child has registered an account on 7cv77, please contact us immediately at [email protected] with the subject line "Underage Account" so that we can take prompt action.

7cv77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the features and services available on the Platform. The revised Privacy Policy will be published on this page with an updated effective date.

Where we make material changes to this Privacy Policy — for example, changes that significantly affect how we use your personal data or that alter your rights as a data subject — we will notify you in advance by email to your registered address and by displaying a prominent notice on the Platform upon your next login. Your continued use of the Platform following the effective date of any material change will constitute your acknowledgement of the updated Privacy Policy.

We recommend reviewing this Privacy Policy periodically, particularly if you are a registered player, to stay informed of how 7cv77 handles your personal information.

If you have any questions, concerns, or requests in connection with this Privacy Policy or the way in which 7cv77 processes your personal data, please reach out to our data protection team using the contact information below:

• Email: [email protected] (plain text — not a clickable link)
• Subject line for data queries: "Data Protection" or "Data Rights Request"
• Response time: We aim to acknowledge all data protection enquiries within 48 hours and to provide a full response within 30 days.
• Support availability: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

Please include your registered account username and a clear description of your query or request in all correspondence. This will enable us to locate your account and respond as accurately and efficiently as possible.